I asked the faculty about my survey. The computer science department head and the psychology department head, not surprisingly, seem to have a lot of experience with creating surveys. I’m going to use their suggestions to completely refocus the thing. The two most important questions when surveying about a service are: 1) how much do you use this service and 2) if these aspects of service were improved, would you use it more?
A lot of people were surprised that I gave the patrons the choice between books or furniture. Yeah. I guess I think some of the patrons would like to get rid of the books and put in some nice couches instead.
I probably won’t get to any of that stuff until after I get back from my summer break. In the meantime, freak yourself out with the presentations on this.
